You can easily arrange to have a transcript of your bot's conversations emailed to you or your helpdesk so as to generate the creation of a help ticket. You can also have your bot conversations emailed to yourself directly. Not all transcripts will be sent to your helpdesk, Gobot automatically detects those conversations where customer visitor information has been collected, and emails them to whomever you like. Note that there is an intentional 10 minute delay before Gobot sends each transcript to assure that the conversation has actually closed.
First, select the bot you are focused on in the bot dash board, and then, as shown below, click Bot Settings.
This will open your bot settings page, as shown below. Under the Advanced / Notifications tab you can select the frequency at which Gobot notifies you of its engagements with your visitors, including collection of emails. You can also opt to receive a transcript of your conversation.
To the extent you want your bot engagement to trigger the creation of a help ticket in your third party help desk, simply toggle the second button under Advanced/Notifications in the Bot Settings window and enter the email for your help desk in the email field. This will result in an email being generated each and every time your bot interacts with a visitor and collects visitor information, e.g., a visitor question. As stated above, there is an intentional 10 minute delay before Gobot sends each transcript to assure that the conversation has actually closed.
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