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Frequently Asked Questions
Frequently Asked Questions
  • Common Questions
    • Are ColorCL contact lenses Cruelty Free & Vegan Friendly?
    • Are COLORCL Contacts safe?
    • Can I place a custom order?
    • Do I need an account to place an order?
    • Do you sell in bulk or wholesale?
    • How can I join your Affiliate program?
    • How can I reset my password?
    • How do I get sponsored?
    • How do I order?
    • How does your referral program work?
    • How many coupons can be used at one time?
    • I didn't receive the confirmation email. What should I do?
    • I've placed multiple orders. Could there be a problem?
    • What additional duties and taxes will I need to pay?
    • What is Base curve and Diameter?
    • What material is the COLORCL lens made of?
    • When does the coupon code expire?
    • Will I receive order confirmation?
    • 15 more articles…
  • Payment
    • How can I be sure that my credit card information is safe?
    • How can I change the currency?
    • I don't have PayPal account. Can I pay using my Credit card without logging in PayPal?
    • I got charged more than what I purchased.
    • What are my payment options?
    • What is 3D authentication?
    • What is CVV CODE?
    • What should I do when my payment has been declined?
    • 5 more articles…
  • Product Issues
    • I received defective products. What should I do? (Non-lens only)
    • I received the wrong products. What should I do? (Contact lens only)
    • My lenses are blurry
    • My lenses are uncomfortable
    • My lenses burn
    • My lenses move around a lot
    • The lenses I received were ripped/scratched/dried.
    • 4 more articles…
  • Product Enquiry
    • Can I use the Siesta Monthly lenses longer than a month?
    • Can I use the Siesta Weekly lenses longer than a week?
    • How long do the lenses last if they are unopened?
    • How long does it take for sold-out products to be restocked?
    • What materials are used in making the Mimoo Lashes?
    • When do I have to replace my lenses? How long are the wear cycles?
    • 3 more articles…
  • Cancellations & Refunds
    • How many days will it take to get a refund?
    • I need to cancel my order. What should I do?
    • What are your cancellation & refund policies?
  • Exchanges & Returns
    • How do I make exchanges?
    • How do your Returns work?
    • What is your Exchanges&Returns policy?
  • Modify Order (Pre-ship)
    • Can I add/delete/change the items in an existing order?
    • Can I apply coupon code after the order is placed?
    • Can I upgrade the shipping to an existing order?
    • How do I change the shipping address for my order?
  • Reward Points
    • Can I cancel the coupon code I received and convert it back into points?
    • I would like to upload reviews on youtube. Are there any rewards that I can receive for doing so?
    • I’ve already made an account on the previous website. Do I have to register for a new one?
  • Prescriptions
    • Do I need a prescription to purchase COLORCL contacts?
    • Do you carry (+) prescription lenses for Farsightedness?
    • I don't need a prescription. Which option should I choose for my lenses?
    • What if I have a different prescription for each eye?
  • Instructions for use
    • Do I need to purchase any particular solutions or lens cases?
    • How long can I use the lens solution and lens cases?
    • How to distinguish if lens is flipped?
    • How To Wear / Removing / Cleaning the contact lenses?
    • Instructions for use of ColorCL contact lenses
    • 2 more articles…
  • Order Tracking
    • How can I track my order?
    • Tracking has not been updated for a few days. Are there any problems with my order?
    • What should I do if my package is stuck in Customs?
    • Why does the tracking data show that my order has been delivered even though I haven't received it yet?
  • Shipping
    • Do you ship to Puerto-Rico?
    • How long does it take to process an order?
    • Is there a way around using the premium DHL service when it is the only carrier offered in my country?
    • What are the different shipping methods?
    • What is the Estimated Time for Delivery?
    • Why doesn't your store ship to my country?
    • Why is DHL Express the only available shipping option for my country?
    • 4 more articles…

Common Questions

18 articles

Are ColorCL contact lenses Cruelty Free & Vegan Friendly?

Updated on November 5, 2019

Are COLORCL Contacts safe?

Updated on May 17, 2019

Can I place a custom order?

Updated on November 14, 2019

Do I need an account to place an order?

Updated on July 10, 2019

Do you sell in bulk or wholesale?

Updated on December 11, 2019

How can I join your Affiliate program?

Updated on December 16, 2019

How can I reset my password?

Updated on August 20, 2019

How do I get sponsored?

Updated on July 31, 2019

How do I order?

Updated on August 20, 2019

How does your referral program work?

Updated on July 24, 2019

How many coupons can be used at one time?

Updated on July 29, 2019

I didn't receive the confirmation email. What should I do?

Updated on November 11, 2019

I've placed multiple orders. Could there be a problem?

Updated on May 26, 2020

What additional duties and taxes will I need to pay?

Updated on July 16, 2019

What is Base curve and Diameter?

Updated on November 12, 2019

What material is the COLORCL lens made of?

Updated on November 27, 2019

When does the coupon code expire?

Updated on July 24, 2019

Will I receive order confirmation?

Updated on November 11, 2019


Not using Gobot yet?
  • Home
  • Common Questions
  • Are ColorCL contact lenses Cruelty Free & Vegan Friendly?
  • Are COLORCL Contacts safe?
  • Can I place a custom order?
  • Do I need an account to place an order?
  • Do you sell in bulk or wholesale?
  • How can I join your Affiliate program?
  • How can I reset my password?
  • How do I get sponsored?
  • How do I order?
  • How does your referral program work?
  • How many coupons can be used at one time?
  • I didn't receive the confirmation email. What should I do?
  • I've placed multiple orders. Could there be a problem?
  • What additional duties and taxes will I need to pay?
  • What is Base curve and Diameter?
  • What material is the COLORCL lens made of?
  • When does the coupon code expire?
  • Will I receive order confirmation?
  • Payment
  • How can I be sure that my credit card information is safe?
  • How can I change the currency?
  • I don't have PayPal account. Can I pay using my Credit card without logging in PayPal?
  • I got charged more than what I purchased.
  • What are my payment options?
  • What is 3D authentication?
  • What is CVV CODE?
  • What should I do when my payment has been declined?
  • Product Issues
  • I received defective products. What should I do? (Non-lens only)
  • I received the wrong products. What should I do? (Contact lens only)
  • My lenses are blurry
  • My lenses are uncomfortable
  • My lenses burn
  • My lenses move around a lot
  • The lenses I received were ripped/scratched/dried.
  • Product Enquiry
  • Can I use the Siesta Monthly lenses longer than a month?
  • Can I use the Siesta Weekly lenses longer than a week?
  • How long do the lenses last if they are unopened?
  • How long does it take for sold-out products to be restocked?
  • What materials are used in making the Mimoo Lashes?
  • When do I have to replace my lenses? How long are the wear cycles?
  • Cancellations & Refunds
  • How many days will it take to get a refund?
  • I need to cancel my order. What should I do?
  • What are your cancellation & refund policies?
  • Exchanges & Returns
  • How do I make exchanges?
  • How do your Returns work?
  • What is your Exchanges&Returns policy?
  • Modify Order (Pre-ship)
  • Can I add/delete/change the items in an existing order?
  • Can I apply coupon code after the order is placed?
  • Can I upgrade the shipping to an existing order?
  • How do I change the shipping address for my order?
  • Reward Points
  • Can I cancel the coupon code I received and convert it back into points?
  • I would like to upload reviews on youtube. Are there any rewards that I can receive for doing so?
  • I’ve already made an account on the previous website. Do I have to register for a new one?
  • Prescriptions
  • Do I need a prescription to purchase COLORCL contacts?
  • Do you carry (+) prescription lenses for Farsightedness?
  • I don't need a prescription. Which option should I choose for my lenses?
  • What if I have a different prescription for each eye?
  • Instructions for use
  • Do I need to purchase any particular solutions or lens cases?
  • How long can I use the lens solution and lens cases?
  • How to distinguish if lens is flipped?
  • How To Wear / Removing / Cleaning the contact lenses?
  • Instructions for use of ColorCL contact lenses
  • Order Tracking
  • How can I track my order?
  • Tracking has not been updated for a few days. Are there any problems with my order?
  • What should I do if my package is stuck in Customs?
  • Why does the tracking data show that my order has been delivered even though I haven't received it yet?
  • Shipping
  • Do you ship to Puerto-Rico?
  • How long does it take to process an order?
  • Is there a way around using the premium DHL service when it is the only carrier offered in my country?
  • What are the different shipping methods?
  • What is the Estimated Time for Delivery?
  • Why doesn't your store ship to my country?
  • Why is DHL Express the only available shipping option for my country?