What are your cancellation & refund policies?

Cancellations & refunds are only applicable for orders that have not been received.
For customers who have received their orders, please check the Exchanges & Returns section. 

- Prior to an order being shipped (Before a tracking number has been generated)
If you would like to make a cancellation or request a refund, you can email our support staff, support@colorcl.com  Please have your order number ready or the full name and email address used to place the order.

- After an order has shipped out (After a tracking number has been generated)
Cancellations can not be made after an order has been shipped out. If you would like to request a refund, please send the package back to us. It is important to note that only items with unopened blisters are accepted, and the return shipment fees are the sole responsibility of the customer.

Tracking numbers for the return shipments should be emailed to support@colorcl.com with the heading ‘Return Tracking Num/Refund’

Please safely repackage the items you want refunded and send them to the address below:

Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110

* All refunds are processed after the return items have been received and checked at the COLORCL distribution center. Refunds do not include shipping fees that are paid by customers to receive and return the purchased products, except in cases where customers have been sent the wrong products or have received damaged products.

Was this article helpful?