• Common Questions
  • Are ColorCL contact lenses Cruelty Free & Vegan Friendly?
  • Are COLORCL Contacts safe?
  • Can I place a custom order?
  • Do I need an account to place an order?
  • Do you sell in bulk or wholesale?
  • How can I join your Affiliate program?
  • How can I reset my password?
  • How do I get sponsored?
  • How do I order?
  • How does your referral program work?
  • How many coupons can be used at one time?
  • I didn't receive the confirmation email. What should I do?
  • I've placed multiple orders. Could there be a problem?
  • What additional duties and taxes will I need to pay?
  • What is Base curve and Diameter?
  • What material is the COLORCL lens made of?
  • When does the coupon code expire?
  • Will I receive order confirmation?
  • 15 more articles…

• Payment
  • How can I be sure that my credit card information is safe?
  • How can I change the currency?
  • I don't have PayPal account. Can I pay using my Credit card without logging in PayPal?
  • I got charged more than what I purchased.
  • What are my payment options?
  • What is 3D authentication?
  • What is CVV CODE?
  • What should I do when my payment has been declined?
  • 5 more articles…

• Product Issues
  • I received defective products. What should I do? (Non-lens only)
  • I received the wrong products. What should I do? (Contact lens only)
  • My lenses are blurry
  • My lenses are uncomfortable
  • My lenses burn
  • My lenses move around a lot
  • The lenses I received were ripped/scratched/dried.
  • 4 more articles…

• Product Enquiry
  • Can I use the Siesta Monthly lenses longer than a month?
  • Can I use the Siesta Weekly lenses longer than a week?
  • How long do the lenses last if they are unopened?
  • How long does it take for sold-out products to be restocked?
  • What materials are used in making the Mimoo Lashes?
  • When do I have to replace my lenses? How long are the wear cycles?
  • 3 more articles…

• Cancellations & Refunds
  • How many days will it take to get a refund?
  • I need to cancel my order. What should I do?
  • What are your cancellation & refund policies?

• Exchanges & Returns
  • How do I make exchanges?
  • How do your Returns work?
  • What is your Exchanges&Returns policy?

• Modify Order (Pre-ship)
  • Can I add/delete/change the items in an existing order?
  • Can I apply coupon code after the order is placed?
  • Can I upgrade the shipping to an existing order?
  • How do I change the shipping address for my order?

• Reward Points
  • Can I cancel the coupon code I received and convert it back into points?
  • I would like to upload reviews on youtube. Are there any rewards that I can receive for doing so?
  • I’ve already made an account on the previous website. Do I have to register for a new one?

• Prescriptions
  • Do I need a prescription to purchase COLORCL contacts?
  • Do you carry (+) prescription lenses for Farsightedness?
  • I don't need a prescription. Which option should I choose for my lenses?
  • What if I have a different prescription for each eye?

• Instructions for use
  • Do I need to purchase any particular solutions or lens cases?
  • How long can I use the lens solution and lens cases?
  • How to distinguish if lens is flipped?
  • How To Wear / Removing / Cleaning the contact lenses?
  • Instructions for use of ColorCL contact lenses
  • 2 more articles…

• Order Tracking
  • How can I track my order?
  • Tracking has not been updated for a few days. Are there any problems with my order?
  • What should I do if my package is stuck in Customs?
  • Why does the tracking data show that my order has been delivered even though I haven't received it yet?

• Shipping
  • Do you ship to Puerto-Rico?
  • How long does it take to process an order?
  • Is there a way around using the premium DHL service when it is the only carrier offered in my country?
  • What are the different shipping methods?
  • What is the Estimated Time for Delivery?
  • Why doesn't your store ship to my country?
  • Why is DHL Express the only available shipping option for my country?
  • 4 more articles…

Common Questions

18 articles

Payment

8 articles

Product Issues

7 articles

Product Enquiry

6 articles

Cancellations & Refunds

3 articles

Exchanges & Returns

3 articles

Modify Order (Pre-ship)

4 articles

Reward Points

3 articles

Prescriptions

4 articles

Instructions for use

5 articles

Order Tracking

4 articles

Shipping

7 articles

• Home

• Common Questions
• Are ColorCL contact lenses Cruelty Free & Vegan Friendly?
• Are COLORCL Contacts safe?
• Can I place a custom order?
• Do I need an account to place an order?
• Do you sell in bulk or wholesale?
• How can I join your Affiliate program?
• How can I reset my password?
• How do I get sponsored?
• How do I order?
• How does your referral program work?
• How many coupons can be used at one time?
• I didn't receive the confirmation email. What should I do?
• I've placed multiple orders. Could there be a problem?
• What additional duties and taxes will I need to pay?
• What is Base curve and Diameter?
• What material is the COLORCL lens made of?
• When does the coupon code expire?
• Will I receive order confirmation?

• Payment
• How can I be sure that my credit card information is safe?
• How can I change the currency?
• I don't have PayPal account. Can I pay using my Credit card without logging in PayPal?
• I got charged more than what I purchased.
• What are my payment options?
• What is 3D authentication?
• What is CVV CODE?
• What should I do when my payment has been declined?

• Product Issues
• I received defective products. What should I do? (Non-lens only)
• I received the wrong products. What should I do? (Contact lens only)
• My lenses are blurry
• My lenses are uncomfortable
• My lenses burn
• My lenses move around a lot
• The lenses I received were ripped/scratched/dried.

• Product Enquiry
• Can I use the Siesta Monthly lenses longer than a month?
• Can I use the Siesta Weekly lenses longer than a week?
• How long do the lenses last if they are unopened?
• How long does it take for sold-out products to be restocked?
• What materials are used in making the Mimoo Lashes?
• When do I have to replace my lenses? How long are the wear cycles?

• Cancellations & Refunds
• How many days will it take to get a refund?
• I need to cancel my order. What should I do?
• What are your cancellation & refund policies?

• Exchanges & Returns
• How do I make exchanges?
• How do your Returns work?
• What is your Exchanges&Returns policy?

• Modify Order (Pre-ship)
• Can I add/delete/change the items in an existing order?
• Can I apply coupon code after the order is placed?
• Can I upgrade the shipping to an existing order?
• How do I change the shipping address for my order?

• Reward Points
• Can I cancel the coupon code I received and convert it back into points?
• I would like to upload reviews on youtube. Are there any rewards that I can receive for doing so?
• I’ve already made an account on the previous website. Do I have to register for a new one?

• Prescriptions
• Do I need a prescription to purchase COLORCL contacts?
• Do you carry (+) prescription lenses for Farsightedness?
• I don't need a prescription. Which option should I choose for my lenses?
• What if I have a different prescription for each eye?

• Instructions for use
• Do I need to purchase any particular solutions or lens cases?
• How long can I use the lens solution and lens cases?
• How to distinguish if lens is flipped?
• How To Wear / Removing / Cleaning the contact lenses?
• Instructions for use of ColorCL contact lenses

• Order Tracking
• How can I track my order?
• Tracking has not been updated for a few days. Are there any problems with my order?
• What should I do if my package is stuck in Customs?
• Why does the tracking data show that my order has been delivered even though I haven't received it yet?

• Shipping
• Do you ship to Puerto-Rico?
• How long does it take to process an order?
• Is there a way around using the premium DHL service when it is the only carrier offered in my country?
• What are the different shipping methods?
• What is the Estimated Time for Delivery?
• Why doesn't your store ship to my country?
• Why is DHL Express the only available shipping option for my country?