Can I add/delete/change the items in an existing order?

Yes, adding/deleting and changing items to an existing order is available if the order has not been shipped yet.

Please email us the details via our Contact-Us page with the heading 'Modify order (pre-ship)'. 
Please provide the details for the product(s) you would like to add and your order number. If you don't know your order number, include the email address with which you used to place your original order.

If you give us the wrong information and our staff is unable to find the order, and/or the order has been shipped while waiting for your  reply, it will not be possible to modify the original order. So please double-check your information before sending it to us.

Our support staff will contact you during working hours and send an email regarding the changes for the order.
If you have to pay extra, email with the heading "payment needed to update order" will be sent and you can pay the extra in the email. You can then confirm the changes in the email, and click the Pay now button to deposit the difference. After the payment has been received , the modified order will be shipped during our normal business hours.
If there is some fees that need to be refunded, we will refund for the amount and send email regarding the refund and the order will be shipped within our business hours.

** If discount coupon codes are used at a certain rate, the discount rate applies equally to the added products or changed products. However, if an order has been ordered using a special event coupon code such as 2+1 or 1+1, the discount may not apply when the order is changed. In such cases, it is recommended to cancel and order again. For cancellation, please check related FAQ, "I need to cancel my order. What should I do?".

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