My lenses are uncomfortable

*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL. 

*Please proceed with the process below if there is no noticeable defect on the surface on the lens. If the lens has defect that you can see with naked eyes, please check the other Article, 'The lenses I received were ripped/scratched/dried.'

In most cases, blurriness or discomfort while wearing contacts is due to the buildup of debris or protein deposits. To see if this is the case, try following some quick tips for cleaning the lenses.

1. Wash your hands so that you don't transfer dirt and germs to your eye. Try to avoid moisturizing soaps, as they are not good for contact lenses. Then, dry your hands with a lint-free towel.

2. Clean the lens with the recommended solution. Cleaning removes eye-produced buildup, cosmetics and other debris that impairs lens comfort. The FDA recommends that you rub the lens in the palm of your hand with a few drops of solution, even if you are using a "no-rub" product.

3. Rinse the lens again to remove the loosened debris, making sure to take as long as the package directs: Rinsing is an important step.

4. Place the lens in your clean lens case or lens holder and fill it with fresh solution; don't "top off" your old solution.

5. Repeat steps two through four for your other lens.

6. Soak the lens in the new solution for at least 1 hour and try it on.

Also, please check if it's flipped out before wearing it.

(It may be difficult to discern whether the lenses are 'flipped' or not, so we recommend you check twice to see if they are in the right position, 'flipped outwards'.)

If the problem persists, please copy and paste the questions below into our Contact-US page and send us your answers. Our staff will check your mail during our business hours and answer it.

In fact, uncomfortable issue of the lens is, very frequent problem at the same time and also a matter that can not know exactly the reason. If the user consult an doctor, the doctor may find the reason of an issue. However, most will only be instructed not to use the contact lenses.

Therefore, if something like this happens, please contact us via our Contact-Us page with heading 'Product Issue', with answers of the questions below. ColorCL will offer a replacement for one time. Free re-shipment is only possible with the same shipping method as the original order. If the same problem occurs on replacement, ColorCL will refund the product in question.

◆ Questionnaire for Quick customer service (Product Issue-Uncomfortable)

  • When did you start wearing contact lenses?
  • How often do you wear contact lenses?
  • What defects are there in the product?
  • Before contacting us, what have you tried to solve the problem?
  • Do you still have the label of defective product? If so, please attach the picture of the product and label.
    (It's okay if we can't check the defect with the picture. The picture you sent us will be used for future meetings with the factory to improve quality. Also, it's for our support staff to verify the product.)
  • If we are sure that the product is defective, we will refund or send a replacement. If we can take action, which do you prefer, a refund or a replacement?
    (If you choose a replacement, we will ship you the replacement as the fastest delivery option we can offer, along with a free gift.)

Thank you so much. Our support staff will contact you during business hours.

*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL.

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