If you have read and agree to the terms in our Returns Policy, please take some time to read some more details regarding returns below.
If you haven't read our Returns policy yet, please click the link below and look it over first.
- What is your Exchanges&Returns policy? by ColorCL FAQ
The Returns process is as follows:
1. Please check to see if a return is possible for you
- A Return is possible if the following conditions are met:
a) Blister is unopened
b) A request for the Return has been made within 7 days of receiving the product
(If for special reasons you have exceeded 7 days, our staff can help you if you kindly explain it to us!)
- Returns are not possible for the following:
a) Free Products
b) Trial Samples
* If you return the product without first confirming it with a ColorCL representative, you may have to pay for the return shipment fees.
2. Go to the local post office, safely repackage the items and send the package via 'First Class International Mail' or 'Priority International Mail'
The Return Shipment fees must be paid by the sender (customer).
If all the products from the original order are included in the package, and the conditions detailed in the returns policy are fully met, the customer will given a full refund.
(※The following is based on the US and may vary slightly by country.)
You can use 'First-Class Mail International' for returns.
Returns take approximately one month on average from the US, but may differ in other countries.
If you want it done more quickly, you can use 'Priority International Mail Service'. It's a little more expensive than 'First Class International Mail' but delivery only takes 6 to 10 business days! (Prices start at $25.85~)
Our address for return shipments is:
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
Country: Republic of Korea
Zip code: 31457
* Please use the same name and email address used in placing the original order for filling out the sender information.
If you would like to use a differnet courier, please do so at your discretion.
3. Send the following information to ColorCL (By sending us this information, we can help you receive your replacements faster!)
a) Return Tracking number
b) Picture of the product (You can take a picture before sealing the package. All the products to be returned must be visible in the picture.)
c) List of the products you would like to return
You can send this information via our Contact-Us page with heading 'Exchanges & Returns*'.
4. Processing Refunds
After the package arrives at our distribution center in Korea, it is inspected by our Quality Control team. After confirming all the items in the package, a refund is processed and submitted to the financial institution with which the customer made the original purchase.
If all the items from the original order are received by our distribution center, a full refund will be processed. If some items are missing or only a part of the original order is received, a partial refund for the exact value of the items received by the distribution center will be processed.
If you have any further questions regarding refunds and returns, please use the Contact-Us page and use the heading 'Exchanges & Returns*'.