*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL.
Exchanges & Returns are only applicable for unopened blister packaging.
Customers have 7 days upon reception of their order to request an exchange from our COLORCL staff.
For defective products, please check the Product Issue section.
COLORCL is responsible for any factory defects and will replace defective products or refund the purchases.
However, COLORCL does not provide free exchanges or refund services in the following cases:
a) Ordering errors and wrong/insufficient shipping addresses
b) Choosing the wrong options (prescriptions)
c) Items are damaged or contaminated after they have been received by the recipient.
d) Simple remorse by customer
In the above cases, customers are responsible for the return shipment fees. Please check the details in the Exchanges & Refunds sections.
To prevent such errors, COLORCL sends order confirmations to the email addresses specified by customers during checkout.
Please look over the order confirmation thoroughly after placing an order.
- EXCHANGES
If a customer is dissatisfied with a purchase and would like to request an exchange, the return shipment fees are the responsibility of the customer. However, COLORCL will cover the costs of shipping back a different product to the customer.
The same applies for customers who have received free or discounted shipping from events, coupons , and promotions. The same shipping method used to receive the order is to be paid for in re-shipping it back to the ColorCL Distribution Center.
*Please note that exchanges are only applicable for unopened blister packaging. Exchanges will be processed after the items have been received and checked at the COLORCL distribution center
Tracking numbers for the return shipments should be emailed to support@colorcl.com with the heading ‘Exchanges & Returns’
Please safely repackage the items you want exchanged and send them to the address below:
Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110
Please check the link below for further exchange procedures:
- How do I make exchanges? by ColorCL FAQ
https://www.getgobot.com/kb/-Lf3exTN3dOJHbvPnzKy/a/-LmbfR1rHDAyXtrQ_RIm
- Returns&Refunds
If a customer is dissatisfied with a purchase and would like to return it and request a refund, the customer is responsible for the return shipment fees.
**Please note that refunds are only available for the product fee. Shipping fee that customer paid when place order is not refundable.
*Please note that Returns/Refunds are only applicable for unopened blister packaging. Returns/Refunds will be processed after the items have been received and checked at the COLORCL distribution center
Tracking numbers for the return shipments should be emailed to support@colorcl.com with the heading ‘Exchanges & Returns’
Please safely repackage the items you want Returned/Refunded and send them to the address below:
Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110