Please don't wear a lens if it is torn,scratched, ripped or dried. It can damage your eye health.
a) If there was a problem like this when the blister was first opened, we will arrange for you to receive refund or a replacement for the defective product.
b) If the lens is torn, scratched or dried due to the user's carelessness, the replacement can only be sent once, and the re-shipment fee must be paid by the customer. Re-shipment fee varies by country and delivery method. (Only available if contact is made within 7 days of receipt.)
If you would like help, please contact us via our Contact-Us page with heading 'Product Issue' with the answers of questions below. Our support staff is standing by to help resolve any issues you may have.
◆ Questionnaire for Quick customer service (Product Issue-ripped/scratched/dried)
- When did you start wearing contact lenses?
- How was the lens ripped/scratched/dried?
- Do you still have the label of defective product? If so, please attach the picture of the product and label.
(It's okay if we can't check the defect with the picture. The picture you sent us will be used for future meetings with the factory to improve quality. Also, it's for our support staff to verify the product.)
- If we are sure that the product is defective, we will refund or send a replacement. If we can take action, which do you prefer, a refund or a replacement?
(If you choose a replacement, we will ship you the replacement as the fastest delivery option we can offer, along with a free gift.)
Thank you so much. Our support staff will contact you during business hours.
*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL.