Can I change the items in an existing order?

Items cannot be changed to orders that have already been placed.

However, customers that need to modify their order can simply cancel their original order and place a new one.

In the following cases, please email us via our Contact-Us page with heading 'Modify order (Pre-ship)'.

a) To change Billing & Shipping information
b) To change out a product with another of equal value

In other cases, please re-order and send us an e-mail regarding the nature of the cancellation to your existing order. We'll check your e-mail within business hours and cancel your existing order before shipping it out.

*Please note that cancellations and modifications should be made before an order has been shipped out so as not to incur any additional fees.

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