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Frequently Asked Questions
  • Contact Us
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Frequently Asked Questions
  • Contact Information
    • What is your contact information?
  • Coupons
    • Can I use multiple coupons?
  • My Account
    • How do I access my account?
    • I checked out as a guest or faxed/mailed in my order. How can I return a product or see if it has shipped?
  • Payments
    • Do you accept Purchase Orders?
    • What payment methods do you accept?
    • Why is my credit card declining?
  • Product Questions
    • Can I pick certain Squishimals?
    • Can you recommend a product to meet my needs?
    • Do you offer product repair?
    • Do your products work with other company's switches and toys?
    • How do I open the battery compartment on Hoppy and Kitty toys?
    • How to pair Bluetooth keyboard
    • Is there a way to keep a toy or product going after the switch is released?
    • What does switch adapted mean?
    • What size jack and plug do your products have?
    • Why is there a "Batteries not required. On/Off switch disabled" sticker on my switch?
    • Xbox Controller
    • 8 more articles…
  • Purchasing
    • Do you accept Medicaid, Medicare or other insurance?
    • Do you charge sales tax?
    • Do you have a catalog?
    • Do you offer Gift Certificates?
    • How can I be notified when a product is back in stock?
    • How can I exempt my purchase from sales tax?
    • How can I get a copy of my invoice?
    • How can I get a copy of your W-9?
    • Items are missing from my order.
    • NJ Business Certificate, CA Form 587, W-9 and Tax ID
    • 7 more articles…
  • Quotes
    • How can I get a product quote that includes shipping?
    • How can I get a quote without sales tax being added?
    • How long is a quote good for?
  • Returns
    • How can I exchange an item I purchased?
    • How do I cancel an order?
    • What is your return policy?
  • Shipping
    • How do I track my order?
    • How long does it take to get my order?
    • How long does it take to process my order before it ships?
    • How much is shipping?
    • If I select Expedited shipping, will my order be processed faster?
    • What countries do you ship to?
    • 3 more articles…
  • Troubleshooting
    • I can't get my product to work. Do you have any troubleshooting tips?
  • Warranty
    • What is the warranty on your products?

Product Questions

11 articles

Can I pick certain Squishimals?

Information about ordering Squishimals.

Updated on August 14, 2019

Can you recommend a product to meet my needs?

Information on product recommendations

Updated on March 17, 2020

Do you offer product repair?

Information on out-of-warranty product repairs.

Updated on March 22, 2020

Do your products work with other company's switches and toys?

Information on compatibility of our switches and toys with other companies products.

Updated on August 4, 2019

How do I open the battery compartment on Hoppy and Kitty toys?

How to open the battery compartment door on our Hoppy Bunny and Cloud Kitty toys.

Updated on March 31, 2019

How to pair Bluetooth keyboard

How to pair your Bluetooth keyboard to your device.

Updated on July 23, 2019

Is there a way to keep a toy or product going after the switch is released?

How to use switch interfaces so a toy or device will continue to 'go' even after the switch is released.

Updated on May 16, 2019

What does switch adapted mean?

Information on what a switch adapted product is.

Updated on January 27, 2019

What size jack and plug do your products have?

Information on jack and plug sizes.

Updated on January 13, 2019

Why is there a "Batteries not required. On/Off switch disabled" sticker on my switch?

Differences between the Switch It Up! and Switch It Up! Vibrating models.

Updated on August 3, 2019

Xbox Controller

Information on the Xbox controller and switches that work with it.

Updated on April 29, 2019


Not using Gobot yet?
  • Home
  • Contact Us
  • Return to Home Page
  • Contact Information
  • What is your contact information?
  • Coupons
  • Can I use multiple coupons?
  • My Account
  • How do I access my account?
  • I checked out as a guest or faxed/mailed in my order. How can I return a product or see if it has shipped?
  • Payments
  • Do you accept Purchase Orders?
  • What payment methods do you accept?
  • Why is my credit card declining?
  • Product Questions
  • Can I pick certain Squishimals?
  • Can you recommend a product to meet my needs?
  • Do you offer product repair?
  • Do your products work with other company's switches and toys?
  • How do I open the battery compartment on Hoppy and Kitty toys?
  • How to pair Bluetooth keyboard
  • Is there a way to keep a toy or product going after the switch is released?
  • What does switch adapted mean?
  • What size jack and plug do your products have?
  • Why is there a "Batteries not required. On/Off switch disabled" sticker on my switch?
  • Xbox Controller
  • Purchasing
  • Do you accept Medicaid, Medicare or other insurance?
  • Do you charge sales tax?
  • Do you have a catalog?
  • Do you offer Gift Certificates?
  • How can I be notified when a product is back in stock?
  • How can I exempt my purchase from sales tax?
  • How can I get a copy of my invoice?
  • How can I get a copy of your W-9?
  • Items are missing from my order.
  • NJ Business Certificate, CA Form 587, W-9 and Tax ID
  • Quotes
  • How can I get a product quote that includes shipping?
  • How can I get a quote without sales tax being added?
  • How long is a quote good for?
  • Returns
  • How can I exchange an item I purchased?
  • How do I cancel an order?
  • What is your return policy?
  • Shipping
  • How do I track my order?
  • How long does it take to get my order?
  • How long does it take to process my order before it ships?
  • How much is shipping?
  • If I select Expedited shipping, will my order be processed faster?
  • What countries do you ship to?
  • Troubleshooting
  • I can't get my product to work. Do you have any troubleshooting tips?
  • Warranty
  • What is the warranty on your products?