language selection globeSelect Language ▾
Frequently Asked Questions
  • Contact Us
  • Return to Home Page
Frequently Asked Questions
  • Contact Information
    • What is your contact information?
  • Coupons
    • Can I use multiple coupons?
  • My Account
    • How do I access my account?
    • I checked out as a guest or faxed/mailed in my order. How can I return a product or see if it has shipped?
  • Payments
    • Do you accept Purchase Orders?
    • What payment methods do you accept?
    • Why is my credit card declining?
  • Product Questions
    • Can I pick certain Squishimals?
    • Can you recommend a product to meet my needs?
    • Do you offer product repair?
    • Do your products work with other company's switches and toys?
    • How do I open the battery compartment on Hoppy and Kitty toys?
    • How to pair Bluetooth keyboard
    • Is there a way to keep a toy or product going after the switch is released?
    • What does switch adapted mean?
    • What size jack and plug do your products have?
    • Why is there a "Batteries not required. On/Off switch disabled" sticker on my switch?
    • Xbox Controller
    • 8 more articles…
  • Purchasing
    • Do you accept Medicaid, Medicare or other insurance?
    • Do you charge sales tax?
    • Do you have a catalog?
    • Do you offer Gift Certificates?
    • How can I be notified when a product is back in stock?
    • How can I exempt my purchase from sales tax?
    • How can I get a copy of my invoice?
    • How can I get a copy of your W-9?
    • Items are missing from my order.
    • NJ Business Certificate, CA Form 587, W-9 and Tax ID
    • 7 more articles…
  • Quotes
    • How can I get a product quote that includes shipping?
    • How can I get a quote without sales tax being added?
    • How long is a quote good for?
  • Returns
    • How can I exchange an item I purchased?
    • How do I cancel an order?
    • What is your return policy?
  • Shipping
    • How do I track my order?
    • How long does it take to get my order?
    • How long does it take to process my order before it ships?
    • How much is shipping?
    • If I select Expedited shipping, will my order be processed faster?
    • What countries do you ship to?
    • 3 more articles…
  • Troubleshooting
    • I can't get my product to work. Do you have any troubleshooting tips?
  • Warranty
    • What is the warranty on your products?

Shipping

6 articles

How do I track my order?

How to track your order.

Updated on March 31, 2019

How long does it take to get my order?

Information on order processing time and tracking.

Updated on March 20, 2020

How long does it take to process my order before it ships?

Information on order processing time.

Updated on September 27, 2019

How much is shipping?

Information on shipping costs.

Updated on January 12, 2019

If I select Expedited shipping, will my order be processed faster?

Processing time for expedited orders.

Updated on March 20, 2020

What countries do you ship to?

Countries we ship to

Updated on March 13, 2019


Not using Gobot yet?
  • Home
  • Contact Us
  • Return to Home Page
  • Contact Information
  • What is your contact information?
  • Coupons
  • Can I use multiple coupons?
  • My Account
  • How do I access my account?
  • I checked out as a guest or faxed/mailed in my order. How can I return a product or see if it has shipped?
  • Payments
  • Do you accept Purchase Orders?
  • What payment methods do you accept?
  • Why is my credit card declining?
  • Product Questions
  • Can I pick certain Squishimals?
  • Can you recommend a product to meet my needs?
  • Do you offer product repair?
  • Do your products work with other company's switches and toys?
  • How do I open the battery compartment on Hoppy and Kitty toys?
  • How to pair Bluetooth keyboard
  • Is there a way to keep a toy or product going after the switch is released?
  • What does switch adapted mean?
  • What size jack and plug do your products have?
  • Why is there a "Batteries not required. On/Off switch disabled" sticker on my switch?
  • Xbox Controller
  • Purchasing
  • Do you accept Medicaid, Medicare or other insurance?
  • Do you charge sales tax?
  • Do you have a catalog?
  • Do you offer Gift Certificates?
  • How can I be notified when a product is back in stock?
  • How can I exempt my purchase from sales tax?
  • How can I get a copy of my invoice?
  • How can I get a copy of your W-9?
  • Items are missing from my order.
  • NJ Business Certificate, CA Form 587, W-9 and Tax ID
  • Quotes
  • How can I get a product quote that includes shipping?
  • How can I get a quote without sales tax being added?
  • How long is a quote good for?
  • Returns
  • How can I exchange an item I purchased?
  • How do I cancel an order?
  • What is your return policy?
  • Shipping
  • How do I track my order?
  • How long does it take to get my order?
  • How long does it take to process my order before it ships?
  • How much is shipping?
  • If I select Expedited shipping, will my order be processed faster?
  • What countries do you ship to?
  • Troubleshooting
  • I can't get my product to work. Do you have any troubleshooting tips?
  • Warranty
  • What is the warranty on your products?