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Frequently Asked Questions
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  • Return to Home Page
Frequently Asked Questions
  • Contact Information
    • What is your contact information?
  • Coupons
    • Can I use multiple coupons?
  • My Account
    • How do I access my account?
    • I checked out as a guest or faxed/mailed in my order. How can I return a product or see if it has shipped?
  • Payments
    • Do you accept Purchase Orders?
    • What payment methods do you accept?
    • Why is my credit card declining?
  • Product Questions
    • Can I pick certain Squishimals?
    • Can you recommend a product to meet my needs?
    • Do you offer product repair?
    • Do your products work with other company's switches and toys?
    • How do I open the battery compartment on Hoppy and Kitty toys?
    • How to pair Bluetooth keyboard
    • Is there a way to keep a toy or product going after the switch is released?
    • What does switch adapted mean?
    • What size jack and plug do your products have?
    • Why is there a "Batteries not required. On/Off switch disabled" sticker on my switch?
    • Xbox Controller
    • 8 more articles…
  • Purchasing
    • Do you accept Medicaid, Medicare or other insurance?
    • Do you charge sales tax?
    • Do you have a catalog?
    • Do you offer Gift Certificates?
    • How can I be notified when a product is back in stock?
    • How can I exempt my purchase from sales tax?
    • How can I get a copy of my invoice?
    • How can I get a copy of your W-9?
    • Items are missing from my order.
    • NJ Business Certificate, CA Form 587, W-9 and Tax ID
    • 7 more articles…
  • Quotes
    • How can I get a product quote that includes shipping?
    • How can I get a quote without sales tax being added?
    • How long is a quote good for?
  • Returns
    • How can I exchange an item I purchased?
    • How do I cancel an order?
    • What is your return policy?
  • Shipping
    • How do I track my order?
    • How long does it take to get my order?
    • How long does it take to process my order before it ships?
    • How much is shipping?
    • If I select Expedited shipping, will my order be processed faster?
    • What countries do you ship to?
    • 3 more articles…
  • Troubleshooting
    • I can't get my product to work. Do you have any troubleshooting tips?
  • Warranty
    • What is the warranty on your products?

Purchasing

10 articles

Do you accept Medicaid, Medicare or other insurance?

Information on Medicaid, Medicare and insurance reimbursement.

Updated on January 25, 2019

Do you charge sales tax?

Information on sales tax.

Updated on January 20, 2019

Do you have a catalog?

Catalog information

Updated on April 20, 2019

Do you offer Gift Certificates?

Information on gift certificates.

Updated on January 13, 2019

How can I be notified when a product is back in stock?

How to be notified when a product returns to stock.

Updated on January 22, 2019

How can I exempt my purchase from sales tax?

Information on sales tax exemption.

Updated on January 13, 2019

How can I get a copy of my invoice?

How to obtain a copy of an invoice.

Updated on August 26, 2019

How can I get a copy of your W-9?

How to get our W-9.

Updated on January 13, 2019

Items are missing from my order.

Missing some items from your order? They might be shipping separately. See how to find out.

Updated on August 3, 2020

NJ Business Certificate, CA Form 587, W-9 and Tax ID

Links to business certificates and forms can be found here

Updated on March 8, 2019


Not using Gobot yet?
  • Home
  • Contact Us
  • Return to Home Page
  • Contact Information
  • What is your contact information?
  • Coupons
  • Can I use multiple coupons?
  • My Account
  • How do I access my account?
  • I checked out as a guest or faxed/mailed in my order. How can I return a product or see if it has shipped?
  • Payments
  • Do you accept Purchase Orders?
  • What payment methods do you accept?
  • Why is my credit card declining?
  • Product Questions
  • Can I pick certain Squishimals?
  • Can you recommend a product to meet my needs?
  • Do you offer product repair?
  • Do your products work with other company's switches and toys?
  • How do I open the battery compartment on Hoppy and Kitty toys?
  • How to pair Bluetooth keyboard
  • Is there a way to keep a toy or product going after the switch is released?
  • What does switch adapted mean?
  • What size jack and plug do your products have?
  • Why is there a "Batteries not required. On/Off switch disabled" sticker on my switch?
  • Xbox Controller
  • Purchasing
  • Do you accept Medicaid, Medicare or other insurance?
  • Do you charge sales tax?
  • Do you have a catalog?
  • Do you offer Gift Certificates?
  • How can I be notified when a product is back in stock?
  • How can I exempt my purchase from sales tax?
  • How can I get a copy of my invoice?
  • How can I get a copy of your W-9?
  • Items are missing from my order.
  • NJ Business Certificate, CA Form 587, W-9 and Tax ID
  • Quotes
  • How can I get a product quote that includes shipping?
  • How can I get a quote without sales tax being added?
  • How long is a quote good for?
  • Returns
  • How can I exchange an item I purchased?
  • How do I cancel an order?
  • What is your return policy?
  • Shipping
  • How do I track my order?
  • How long does it take to get my order?
  • How long does it take to process my order before it ships?
  • How much is shipping?
  • If I select Expedited shipping, will my order be processed faster?
  • What countries do you ship to?
  • Troubleshooting
  • I can't get my product to work. Do you have any troubleshooting tips?
  • Warranty
  • What is the warranty on your products?