Automate repetitive customer support with an AI Chatbot

Gobot leverages AI and machine learning to instantly answer customer questions 24/7, boosting CSAT, driving revenue, and freeing live agents.
GET A DEMO

Trusted by 10,000+ businesses and organizations big and small:

50%+

resolution rate

Up to 98%

wait time reduction

5 days

to get up and running
By 2022, 70% of customer interactions will involve an emerging technology such as AI.*
*Gartner, Magic Quadrant for the CRM Customer Engagement Center, May 2018
“I check Gobot every morning and give the Department executives monthly updates on the performance. I think it’s actually out performing our ‘Contact Us’ form.  It’s performing better than I could have imagined. The staff here see it as a couple hundred phone calls that they didn’t get on a daily basis. We still get calls, but I believe the chatbot is getting people the information that they need faster than humanly possible!”
SEE CASE STUDY
LT. AJ Rotella
Los Angeles Sheriff's Department
US's Largest Sheriff's Department, 20,000+ employees

Instantly answer questions, 24/7, with an intelligent AI support bot.

Learn More

Drive more sales with AI that helps customers find the right product(s).

Learn More
Slash support costs
Leverage Gobot to deal with all the repetitive support tickets that flood your inbox. Use Gobot's Suggestions and Trends modes to improve over time.
Reduce wait time
Gobot instantly responds to inquiries, entirely eliminating wait time. When human assistance is required, chatbots still save time by collecting all the necessary information in advance.
Up and running in days
Gobot's platform makes it easy for non-technical team members to get an intelligent AI support bot up and running in a matter of days.
Raise CSAT and strengthen brand equity
Gobot personalizes every interaction by taking into account every customer’s purchase history and information to provide tailored and highly relevant answers.
Free up agents to prioritize high-value conversations
Empower your chat agents to do what they do best - resolve complex, high value queries that require a human touch instead of dealing with boring, repetitive queries.
Transform customer support from cost to profit center
Unlock new revenue with intelligent upsells, cross-sells, dynamic discounts, and more.

Your customers expect instant answers

Customers have grown accustomed to living in an on-demand world with convenient and useful customer support.

Gobot keeps customers satisfied via fast, accurate, and personalized AI-powered responses to routine, repetitive questions. Seamlessly hand over the conversation to the right live chat or email support rep via your existing support tool with full context, when needed.

OLD WAY

TRADITIONAL SUPPORT
WITHOUT 
Asking a question via live chat
long wait

NEW WAY

AI-OPTIMIZED COMMERCE
WITH 
Asking a question via Gobot
instant answer and handoff if needed

OLD WAY

Forced to fill out a support form
Customers wait 24-48 hours to get responses to their questions, and likely have already bought from your competitor by the time your team has responded.

NEW WAY

Forced to fill out a support form
Roll out the red carpet, greet customers personally, and offer products complementary to their last order.

OLD WAY

Asking a question during off-hours
no way to get in touch!

NEW WAY

Asking a question during off-hours
Roll out the red carpet, greet customers personally, and offer products complementary to their last order.

OLD WAY

Upon view of FAQ Page
no way to get in touch!

NEW WAY

Upon view of FAQ Page
Roll out the red carpet, greet customers personally, and offer products complementary to their last order.

OLD WAY

Upon view of FAQ Page
no way to get in touch!

NEW WAY

Upon view of FAQ Page
Roll out the red carpet, greet customers personally, and offer products complementary to their last order.

Ultimate Guide To Support Automation

Learn how the most effective customer support organizations adopt intelligent AI support chatbots to deflect tickets, reduce wait time, and improve CSAT.

Allow customers to receive order status updates directly within your bot

Tired of being asked to track down your customer's products? Leverage Gobot's shipping carrier integrations to automatically display order status information.

Seamlessly escalate to live reps

Gobot works with Zendesk, Salesforce, Gorgias (coming soon), and many other solutions to allow for seamless agent escalation. Let Gobot serve as the front line of support, deflecting repetitive tickets and freeing up your agents for higher value interactions.

Deliver instant knowledge via a self-service knowledge base

Utilize a full page Knowledge Base as your store's FAQ hub.

Survey chatters to gauge satisfaction and gather feedback

Uncover valuable, in-the-moment insights with real-time, in-chat conversational surveys.
You're in good company

Fast growing brands increase revenue and customer satisfaction with engaging Gobot chatbots.

Meet our customers
“Using Ollie made it easy to experiment with different layouts and design combinations. Within minutes, we were building a production-ready site.”
Christine Xiao
Valued Customer
“I knew from the moment I saw it that this was the template for our business. So much flexibility and variety. I've been having a blast creating our businesses website!”
Andrew Clinton
Valued Customer
“When I saw how easy it was to copy and paste the sections I was sold. Ollie has everything we needed and more to create a site for our client – we will be repeat users for sure.”
Benjamin Stanley
Valued Customer

Executive Resources

Join 10,000+ fast-growing eCommerce stores automating customer support with Gobot. Don't be left behind.

GET A DEMO