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Frequently Asked Questions
Order Status
Frequently Asked Questions
Shipping
Canadian Shipments
My order is taking an unusual amount of time to deliver
My package is being held at my country’s customs station, can you help?
My package's tracking number says "Failed Delivery" or is not able to be delivered!
My package’s tracking information says it was delivered but I didn’t receive it
My tracking status is blank or has no information
Receiving Multiple Shipments
Refused Shipments
What is the difference between RUSH production and express shipping?
What shipping methods do you have?
What's the status of my order?
8 more articles…
Ordering
Can I add more characters than the character limit allows?
Can I buy accessores, parts or components for my product alone?
Can I use symbols or other non-alphanumeric characters?
Cancellations
Do you provide proofs?
How do I personalize an item?
I can't find the product that I see in other customer's reviews...where is it?
I need to make changes to my order!
I see different versions of a product. Which one will I get?
I want what's shown in other customer photos. How can I get that version of the product?
Out of Stock & Backorders
There is a missing field when I try to personalize my item. What should I do?
What payment options do you accept?
Why does my item have imperfections, variances or marks?
Will I receive my order by my deadline?
12 more articles…
Taxes & Duties
New York State Tax
Tariffs & Import Duties
Order Issues
Incorrect Personalization, Damage, Defects or Missing Contents
My item looks different than what is pictured on your website.
General
General Return Policy
Taxes & Duties
2 articles
New York State Tax
Updated on July 3, 2019
Tariffs & Import Duties
Updated on August 19, 2019
Home
Order Status
Shipping
Canadian Shipments
My order is taking an unusual amount of time to deliver
My package is being held at my country’s customs station, can you help?
My package's tracking number says "Failed Delivery" or is not able to be delivered!
My package’s tracking information says it was delivered but I didn’t receive it
My tracking status is blank or has no information
Receiving Multiple Shipments
Refused Shipments
What is the difference between RUSH production and express shipping?
What shipping methods do you have?
What's the status of my order?
Ordering
Can I add more characters than the character limit allows?
Can I buy accessores, parts or components for my product alone?
Can I use symbols or other non-alphanumeric characters?
Cancellations
Do you provide proofs?
How do I personalize an item?
I can't find the product that I see in other customer's reviews...where is it?
I need to make changes to my order!
I see different versions of a product. Which one will I get?
I want what's shown in other customer photos. How can I get that version of the product?
Out of Stock & Backorders
There is a missing field when I try to personalize my item. What should I do?
What payment options do you accept?
Why does my item have imperfections, variances or marks?
Will I receive my order by my deadline?
Taxes & Duties
New York State Tax
Tariffs & Import Duties
Order Issues
Incorrect Personalization, Damage, Defects or Missing Contents
My item looks different than what is pictured on your website.
General
General Return Policy