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Frequently Asked Questions
  • Order Status
Frequently Asked Questions
  • Shipping
    • Canadian Shipments
    • My order is taking an unusual amount of time to deliver
    • My package is being held at my country’s customs station, can you help?
    • My package's tracking number says "Failed Delivery" or is not able to be delivered!
    • My package’s tracking information says it was delivered but I didn’t receive it
    • My tracking status is blank or has no information
    • Receiving Multiple Shipments
    • Refused Shipments
    • What is the difference between RUSH production and express shipping?
    • What shipping methods do you have?
    • What's the status of my order?
    • 8 more articles…
  • Ordering
    • Can I add more characters than the character limit allows?
    • Can I buy accessores, parts or components for my product alone?
    • Can I use symbols or other non-alphanumeric characters?
    • Cancellations
    • Do you provide proofs?
    • How do I personalize an item?
    • I can't find the product that I see in other customer's reviews...where is it?
    • I need to make changes to my order!
    • I see different versions of a product. Which one will I get?
    • I want what's shown in other customer photos. How can I get that version of the product?
    • Out of Stock & Backorders
    • There is a missing field when I try to personalize my item. What should I do?
    • What payment options do you accept?
    • Why does my item have imperfections, variances or marks?
    • Will I receive my order by my deadline?
    • 12 more articles…
  • Taxes & Duties
    • New York State Tax
    • Tariffs & Import Duties
  • Order Issues
    • Incorrect Personalization, Damage, Defects or Missing Contents
    • My item looks different than what is pictured on your website.
  • General
    • General Return Policy

Shipping

11 articles

Canadian Shipments

Updated on July 3, 2019

My order is taking an unusual amount of time to deliver

Updated on July 11, 2019

My package is being held at my country’s customs station, can you help?

Updated on July 3, 2019

My package's tracking number says "Failed Delivery" or is not able to be delivered!

Updated on July 3, 2019

My package’s tracking information says it was delivered but I didn’t receive it

Updated on July 3, 2019

My tracking status is blank or has no information

Updated on July 10, 2019

Receiving Multiple Shipments

Updated on July 2, 2019

Refused Shipments

Updated on July 3, 2019

What is the difference between RUSH production and express shipping?

Updated on July 2, 2019

What shipping methods do you have?

Updated on July 2, 2019

What's the status of my order?

Updated on July 16, 2019


Not using Gobot yet?
  • Home
  • Order Status
  • Shipping
  • Canadian Shipments
  • My order is taking an unusual amount of time to deliver
  • My package is being held at my country’s customs station, can you help?
  • My package's tracking number says "Failed Delivery" or is not able to be delivered!
  • My package’s tracking information says it was delivered but I didn’t receive it
  • My tracking status is blank or has no information
  • Receiving Multiple Shipments
  • Refused Shipments
  • What is the difference between RUSH production and express shipping?
  • What shipping methods do you have?
  • What's the status of my order?
  • Ordering
  • Can I add more characters than the character limit allows?
  • Can I buy accessores, parts or components for my product alone?
  • Can I use symbols or other non-alphanumeric characters?
  • Cancellations
  • Do you provide proofs?
  • How do I personalize an item?
  • I can't find the product that I see in other customer's reviews...where is it?
  • I need to make changes to my order!
  • I see different versions of a product. Which one will I get?
  • I want what's shown in other customer photos. How can I get that version of the product?
  • Out of Stock & Backorders
  • There is a missing field when I try to personalize my item. What should I do?
  • What payment options do you accept?
  • Why does my item have imperfections, variances or marks?
  • Will I receive my order by my deadline?
  • Taxes & Duties
  • New York State Tax
  • Tariffs & Import Duties
  • Order Issues
  • Incorrect Personalization, Damage, Defects or Missing Contents
  • My item looks different than what is pictured on your website.
  • General
  • General Return Policy