How to cancel your subscription


Subscriptions can be cancelled at any time, with a cancellation period of one calendar month. Our subscriptions are linked to organizations and backup jobs. This means you can cancel your subscription per organization/Office 365 tenant. 

Cancelling subscriptions can be done by deleting an entire organization or a specific backup job in the Back-IT 365 portal. Our system will automatically detect and won't charge the users associated with the organization or specific backup jobs. This takes affect after one month.

Example:  you delete an organization or backup job at the 1st of June. You will receive your last invoice for the amount of users associated with the organization or backup job at the 1st of July for the past month.

Please note: deletion of organizations and/or backup jobs will permanently delete all data.


Was this article helpful?