HOW DO YOU SHIP MY ORDERS?
All your orders are sent via common carriers including USPS, UPS, FEDEX, and DHL. You will receive a confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within twenty-four (24) hours.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into to your customer account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
All orders are processed within twenty-four (24) hours. Our standard shipping usually takes ten (10) to fifteen (15) business days. Except in the case of natural disaster or other unforeseen events, if your order does not arrive until after thirty (30) days, we will refund your payment and give you a twenty-five percent (25%) discount on your next order. Please plan accordingly. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. If the item has not shipped, you may cancel for a one hundred percent (100%) refund.
DO YOU OFFER EXPRESS SHIPPING?
In order to provide carbon neutral shipping, express shipping is not available. In fact, we offer the complete opposite. If you order in advance and are willing to wait for up to thirty (30) business days, we will give you a ten percent (10%) discount on your entire order.
WHY DO YOU NOT OFFER EXPRESS SHIPPING?
Currently, express shipping is too carbon intensive, and there is no cost-effective means of providing carbon neutral shipping without unfairly shifting those costs onto outside parties. Our goal is to provide true cost accountability which prohibits 'externalities' as much as feasible. Having third parties bear the costs for transactions beyond the actual contracting parties is a major cause of inequality, inequity and other social injustices. Our goal is to provide a better way. If technological developments allow for affordable and sustainable express shipping, we will happily offer it at that time. But it is not a priority. Sufficient numbers of other vendors offer that service, so if you find yourself needing an express shipment, we gladly refer you to one of them.
WHY DID MY ORDER NOT ARRIVE AT THE SAME TIME?
Your order may consist of (1) several different items, (2) a quantity of the same item, or, (3) a single item with several component parts the size of which might require them to be shipped in separate packages. In all such orders, we endeavor to ship out individual packages together so that they arrive at the same time; however, when that is not possible, we commence by shipping individual packages in the order that they are available and conditions permit.
MY ORDER ARRIVED AFTER THIRTY (30) DAYS. HOW DO I CLAIM MY REFUND?
Most refunds will be processed automatically if we have not received confirmation of delivery within thirty (30) days. If you do not receive a notice of a pending refund within forty-eight (48) hours after late delivery, and your order has not arrived, please contact us and we will verify the order details and begin the refund process.
WHO PAYS FOR TAXES, CUSTOM DUTIES, IMPORT FEES, TARIFFS, ETC?
Mandala Sol is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) unless the order is immediately cancelled upon notification of any additional fees after the order has been confirmed. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
Mandala Sol is not liable for any products damaged or lost during shipping, but we take such matters very seriously and will look into individual cases thoroughly. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If you need assistance with filing a claim, please contact support@mandala-sol.com.
For more information please see Our Shipping Policy