NEW FREE MWT service – Call Tracking
Monitoring referrals from your web listings when visitors phone you direct is a challenge!
To help with this, MWT Cymru have introduced a new benefit for our member businesses!
With this new service, MWT will be able to track (for free) phone call referrals resulting from your web listings on MWT Cymru marketing channels and other Guestlink channels
FAQS
Will this happen automatically?
No, you will need to ‘opt in’ to this new service
Will I have to change my own telephone number?
No, this is only to be used for the advertising channels you have through Guestlink so we can track how effective these channels are for you.
Is there a charge?
No, this is completely free for MWT Cymru members
What changes?
The only thing that will change is the booking telephone number which you have listed on your MWT Channels (Visit Mid Wales, Show Me Wales) & Visit Wales website entry.
Will this affect my own telephone number?
No, this has no impact at all on your own phones/lines. MWT will assign you a number - you will still receive calls direct to your main business number as normal.
Will I get detailed reporting?
YES! You can see all the calls you are receiving through our channels directly by phone. We will aim to send reports once a month but reports can be requested at any time!
Will my visitors be charged a high call charge for calling?
No, the cost of call diverts is 7p per minute (paid by the caller) when calling from a landline or more when calling from a mobile. Your website & email contact details are still available on your pages.
Can I track missed calls?
Yes. We can automatically divert unanswered calls to your mobile or additional number (if requested). If there is still no answer then an email will be sent automatically informing you that the call has been missed and providing you with the telephone number so you can call then back.
What about Voicemails?
Voicemails can be set up on your dedicated advertising number which will be emailed directly to you
Can I set up opening hours?
Yes, your attraction businesses can set up ‘opening hours’ so when a call is made after hours this can be set up to automatically take the visitor to a voicemail which can be picked up by a member of staff once you have reopened.
Can I have multiple numbers for different departments?
Yes, for our larger members you may wish to set up either a ‘press 1 for reception’ which can then be monitored, Or you might want to have different numbers set up for different parts of the business e.g venue members may wish to monitor the venues side of the business separate from the accommodation (Please talk to our team if you would like to know more or set this up)
How do I get started?
All you have to do is either email zoe@mwtcymru.co.uk so say you would like to set this up or click on the link below and that's it! We’ll do the rest!