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Frequently Asked Questions
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Frequently Asked Questions
  • Product Registration
    • Product Registration
  • Replacement Parts
    • Requesting Replacement Parts
  • Product Information
    • Carex Hand Gel
    • Carex Walking Crutches
    • Information About Our Light Therapy Lamps
    • Insurance Eligibility
    • Product Assembly Instructions
    • Products We Carry
    • Where to Find Carex Products
    • Wholesale and B2B Customers
    • 5 more articles…
  • Customer Service
    • Cancelling an Order
    • Carex Coupons
    • Customer Service
    • Not Receiving Our Emails? Here's how to fix it.
    • Product Returns
    • Returning Broken/Damaged Products
    • Shipping Information
    • 4 more articles…

Customer Service

7 articles

Cancelling an Order

Information on cancelling a Carex order before/after it has shipped.

Updated on November 13, 2019

Carex Coupons

If having troubles with coupons

Updated on March 6, 2020

Customer Service

Updated on November 13, 2019

Not Receiving Our Emails? Here's how to fix it.

If you didn't receive an email after filling out a form, this is for you.

Updated on December 9, 2019

Product Returns

Looking to create a return? To create a return, please follow the instructions on our return page to create a return authorization number.

Updated on November 13, 2019

Returning Broken/Damaged Products

Information to return any broken or damaged products and how to start the return process.

Updated on November 13, 2019

Shipping Information

Information and and pricing regarding Carex.com shipping

Updated on March 6, 2020


Not using Gobot yet?
  • Home
  • Home
  • Contact Us
  • Register a Product
  • Product Registration
  • Product Registration
  • Replacement Parts
  • Requesting Replacement Parts
  • Product Information
  • Carex Hand Gel
  • Carex Walking Crutches
  • Information About Our Light Therapy Lamps
  • Insurance Eligibility
  • Product Assembly Instructions
  • Products We Carry
  • Where to Find Carex Products
  • Wholesale and B2B Customers
  • Customer Service
  • Cancelling an Order
  • Carex Coupons
  • Customer Service
  • Not Receiving Our Emails? Here's how to fix it.
  • Product Returns
  • Returning Broken/Damaged Products
  • Shipping Information