After working with thousands of eCommerce stores, we discovered that there are certain critical shopping junctures where shoppers fall off. Boost conversions by proactively offering shopper assistance and discounts during these key junctures, as shown below.
Traditional live chat in the eCommerce setting often results in wasted time and money.
Given how much you invest drawing traffic to your store, you absolutely need a strategy to make sure your visitors buy before they leave.
Window shoppers ask lots of questions, expect immediate answers, but typically don’t buy enough to justify the time spent addressing their questions.