Let’s discuss how chatbots can help you dramatically increase store conversions, increase average order value, and decrease cart abandonment.
Most of us have experience shopping both online and in brick & mortar retail stores. There are clear pros and cons to each experience.
Retail stores are great when you want to touch and feel the product, or where the choices are so voluminous that a salesman is really helpful to narrow the field.
Online shops, however, can be faster, convenient, and often less expensive than their brick & mortar counterparts.
While there is often more information available online than in a store, it is not unusual for the one piece of information you really need, before you hit that button to buy something, to be difficult to find online or not available.
Of note, the online shopping experience typically lacks a salesperson to approach and facilitate the shopping experience.
