Gobot has added many virtual hands to the organization, addressing approximately 50% of public queries with our government service chatbot.
Lieutenant A.J. Rotella is the project manager for a major overhaul of the public website for the Los Angeles Sheriff’s Department (LASD), the nation’s largest sheriff’s department. For A.J., the idea of using Gobot stemmed from the need to provide more with less – to better serve the community, while reducing costs.
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Ecommerce companies need to move past their sole reliance on advertising, and shift to conversational marketing, including guided selling, as a core part of their business strategy.
Let’s learn why.
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The multiple paths a potential shopper can take during an online shopping experience can be dizzying.
There are many routes to making an online purchase — website, apps, email, social media, just to name a few.
All of these options can be disorienting to customers if there isn’t one clear route for reaching businesses.
Enter “conversational commerce,” where stores and buyers connect through messaging apps.
Meet the chatbot, your ultimate matchmaker.
Utilize upselling and cross-selling or die! eCommerce is not for the faint hearted. Stores are now leveraging chatbots to get that edge – read how.
E-commerce is competitive – very competitive.
This much everyone who has dipped their toes in the e-commerce shark infested waters knows.
If you are lucky enough to be able to get a potential customer’s attention, you need to leverage that opportunity to the greatest extent possible.
Have you ever played email ping pong when attempting to qualify leads and book meetings?
You know what I mean!
Here’s an example:
Email 1: Hi Dave. Are you free this week to discuss Service X?
Reply email: Sure, I am flexible.
Email 2: That’s great, Dave. How is your morning on Wed. the 14th?
Reply email: Ugh, sorry I am booked that morning. When is good for you?
Email 3: How about Friday the 16th at 10am ET?
Reply email: Friday works but can you do 1pm ET?
Email 4: We are getting close! How about 2pm ET?
Look familiar?
How is it that such a simple thing like booking a qualified meeting could take 10 back and forth emails and extend over more than a week?
Compliance with GDPR, Europe’s recently implemented major privacy regulation, is proving extremely challenging and onerous to companies of all shapes and sizes.
Any company that does business in Europe or with European customers is affected – no ifs or buts about it.
There has been much talk about the tremendous work created by the new rule but very little about technical solutions facilitating compliance.
This article focuses on chatbots and how they are well suited to significantly facilitate compliance with GDPR in several ways.
Excited yet?