Many state, county and municipal government agencies across the globe have begun to deploy chatbots, aimed at helping users get more out of online public services such as government websites, in addition to facilitating crime (and pothole!) reporting.
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Gobot has added many virtual hands to the organization, addressing approximately 50% of public queries with our government service chatbot.
Lieutenant A.J. Rotella is the project manager for a major overhaul of the public website for the Los Angeles Sheriff’s Department (LASD), the nation’s largest sheriff’s department. For A.J., the idea of using Gobot stemmed from the need to provide more with less – to better serve the community, while reducing costs.
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Ecommerce companies need to move past their sole reliance on advertising, and shift to conversational marketing, including guided selling, as a core part of their business strategy.
Let’s learn why.
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The multiple paths a potential shopper can take during an online shopping experience can be dizzying.
There are many routes to making an online purchase — website, apps, email, social media, just to name a few.
All of these options can be disorienting to customers if there isn’t one clear route for reaching businesses.
Enter “conversational commerce,” where stores and buyers connect through messaging apps.
Meet the chatbot, your ultimate matchmaker.
Utilize upselling and cross-selling or die! eCommerce is not for the faint hearted. Stores are now leveraging chatbots to get that edge – read how.
E-commerce is competitive – very competitive.
This much everyone who has dipped their toes in the e-commerce shark infested waters knows.
If you are lucky enough to be able to get a potential customer’s attention, you need to leverage that opportunity to the greatest extent possible.