How the world’s largest Sheriff’s Department is leveraging Gobot’s government chatbot to better serve the public

Gobot has added many virtual hands to the organization, addressing approximately 50% of public queries with our government service chatbot.

Lieutenant A.J. Rotella is the project manager for a major overhaul of the public website for the Los Angeles Sheriff’s Department (LASD), the nation’s largest sheriff’s department.  For A.J., the idea of using Gobot stemmed from the need to provide more with less – to better serve the community, while reducing costs.

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Conversational Commerce – The Next Chapter Of Ecommerce

Conversational Commerce Blog Post Image

The multiple paths a potential shopper can take during an online shopping experience can be dizzying.

There are many routes to making an online purchase — website, apps, email, social media, just to name a few.  

All of these options can be disorienting to customers if there isn’t one clear route for reaching businesses.

Enter “conversational commerce,” where stores and buyers connect through messaging apps.

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How To Use Upselling and Cross-Selling to Increase eCommerce Sales

Increase Sales And Order Value With Smart Cross-Selling And Upselling

Meet the chatbot, your ultimate matchmaker.

Utilize upselling and cross-selling or die! eCommerce is not for the faint hearted. Stores are now leveraging chatbots to get that edge – read how.

E-commerce is competitive – very competitive.

This much everyone who has dipped their toes in the e-commerce shark infested waters knows.

If you are lucky enough to be able to get a potential customer’s attention, you need to leverage that opportunity to the greatest extent possible.

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Automatically Qualify Leads and Book Meetings With A Chatbot

Book Meetings And Qualify Leads With A Chatbot

Have you ever played email ping pong when attempting to qualify leads and book meetings?  

You know what I mean!

Here’s an example:

Email 1: Hi Dave. Are you free this week to discuss Service X?

Reply email: Sure, I am flexible.

Email 2: That’s great, Dave. How is your morning on Wed. the 14th?

Reply email: Ugh, sorry I am booked that morning. When is good for you?

Email 3: How about Friday the 16th at 10am ET?

Reply email: Friday works but can you do 1pm ET?

Email 4: We are getting close! How about 2pm ET?

Look familiar?  

How is it that such a simple thing like booking a qualified meeting could take 10 back and forth emails and extend over more than a week?

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Are chatbots GDPR compliant?

Are chatbots GDPR compliant?

Compliance with GDPR, Europe’s recently implemented major privacy regulation, is proving extremely challenging and onerous to companies of all shapes and sizes.  

Any company that does business in Europe or with European customers is affected – no ifs or buts about it.

There has been much talk about the tremendous work created by the new rule but very little about technical solutions facilitating compliance.   

This article focuses on chatbots and how they are well suited to significantly facilitate compliance with GDPR in several ways.

Excited yet?

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