We get requests from our customers for live chat, help desk and e-commerce platforms all of the time and feel obligated to provide some guidance.
Expect to see a 2020 Black Friday/Cyber Monday and Christmas/holiday season surge of the ecommerce gift finder quiz.
Most people love receiving gifts and, perhaps with an equal passion, hate shopping for them!
In fact, according to the annual Online Shopping Study from Pitney Bowes, six in 10 online holiday shoppers are dissatisfied with their holiday shopping experience and this is almost double the percentage from just four years ago.
Further, per Coinstar’s Holiday Survey, shopping induced stress is higher than ever. Simply put, there is too much to choose from and many online stores don’t make selecting the right gift easy enough (let alone fun).Read More
After the COVID-19 pandemic clears up, will brick and mortar centric businesses be a thing of the past?
As we’ve all seen, online shopping has quickly become a staple in our everyday lives amidst widespread store closures. The world of eCommerce has been propelled ten years forward within the span of 6 (quarantined) months.
First, wash your hands, and then read this.
Everyone has questions about the global pandemic caused by the coronavirus, aka COVID-19. With the backdrop of the US government recently declaring a state of national emergency, we’ve been working hand-in-hand with the Los Angeles Sheriff’s Department to make sure their Gobot chatbot can address questions pouring in from the community on the topic.Read More
A tale of two stores
Imagine you’re in a big store, all alone—just you and a self-checkout machine.
There’s no one around to care if you buy something or not, if you have questions, or if you’re able to find what you’re looking for. There’s no one to say anything if you leave, and no one cares if you ever come back. How likely are you to make a purchase there?Read More