Coronavirus and Chatbots – Using AI to Answer Urgent Questions During Urgent Times

First, wash your hands, and then read this.

Everyone has questions about the global pandemic caused by the coronavirus, aka COVID-19.  With the backdrop of the US government recently declaring a state of national emergency, we’ve been working hand-in-hand with the Los Angeles Sheriff’s Department to make sure their Gobot chatbot can address questions pouring in from the community on the topic. 

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How to Minimize Abandoned Carts And Reduce Bounce Rate With Chatbots

How to Minimize Abandoned Carts And Reduce Bounce Rate With Chatbots

A tale of two stores

Imagine you’re in a big store, all alone—just you and a self-checkout machine. 

There’s no one around to care if you buy something or not, if you have questions, or if you’re able to find what you’re looking for. There’s no one to say anything if you leave, and no one cares if you ever come back. How likely are you to make a purchase there?

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How the world’s largest Sheriff’s Department is leveraging Gobot’s government chatbot to better serve the public

Gobot has added many virtual hands to the organization, addressing approximately 50% of public queries with our government service chatbot.

Lieutenant A.J. Rotella is the project manager for a major overhaul of the public website for the Los Angeles Sheriff’s Department (LASD), the nation’s largest sheriff’s department.  For A.J., the idea of using Gobot stemmed from the need to provide more with less – to better serve the community, while reducing costs.

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